Shipping Policy

1. DOMESTIC ORDERS

Shipped from South Australia via Australia Post with flat rate shipping outlined below;

Standard Post (2-5 business days) $9.95 AUD – FREE SHIPPING WITHIN AUSTRALIA FOR ORDERS OVER $170

Express Post (1-3 business days) $12.95 AUD

 

2. INTERNATIONAL ORDERS

Shipped from South Australia via Australia Post with flat rate shipping outlined below;

NEW ZEALAND

Standard International – $19.09 AUD

Express International – $33.63 AUD

UNITED KINGDOM

Standard International – $35.33 AUD

Express International – $51.04 AUD

UNITED STATES of AMERICA

Standard International – $30.55 AUD

Express International – $45.82 AUD

SOUTH AFRICA

Standard International – $41.01 AUD

Express International – $56.44 AUD

Once your item has left Australia it will hit the hands of the postal service of your country. Please Track the parcel with your origin parcel service once parcel arrives in your country. (please allow an extra 3-7 business days for international orders)

 
2.1 RETURNS

International orders are non-refundable and all sales are final. By placing an order on our website, all international customers agree to these terms.

 

3. HANDLING TIME

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

 

4. CONFIRMATION & TRACKING

You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Alternatively, to track your parcel via Australia Post, click here.

 

5. DAMAGES

Cartwright Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

6. CONTACT US

If you have any questions about this Shipping Policy, you can contact us:

● By visiting the CONTACT US page on our website.

By sending us an email: hello@cartwrightco.com.au

 

If you don’t see your country here, sorry!! This means we don’t currently ship to your country..but don’t worry, we’re constantly adding new international delivery locations, so keep an eye out for your country.

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